Terms of Service & Billing Terms
Welcome to Evoreller. This website, located at https://evoreller.com/, is owned and operated by Evoreller. Evoreller is an Australian-operated online business serving customers exclusively in the United Kingdom. Our business operations are based in Australia at 50 Radburn Rd, Hebersham NSW 2770, Australia, while orders are fulfilled through trusted fulfilment and logistics partners for delivery to customers in the United Kingdom.
By accessing our store and completing a purchase, you agree to be bound by the following terms and conditions.
1. Target Market & Regional Scope
Our storefront, product catalogue, and ordering systems are configured specifically to serve customers residing within the United Kingdom. We do not accept orders, process transactions, or ship packages to delivery addresses outside of the United Kingdom. We do not ship to P.O. Boxes or military forwarding addresses.
2. Pricing and Billing Transparency
All prices displayed across our platform are denominated in British Pounds (GBP, £). We operate with clear pricing and billing transparency:
- Standard delivery to the United Kingdom is free of charge on all orders.
- There are no hidden handling fees, payment gateway surcharges, or unexpected administrative fees applied by Evoreller.
- Your final checkout total will clearly show the exact amount payable before you complete your order and submit payment.
3. Secure Payment Methods
To help protect customer payment security, all store transactions are processed through a secure, SSL-encrypted payment gateway. Evoreller does not store your full card details on our systems. We accept the following payment methods at checkout: Visa, Mastercard, American Express, JCB, UnionPay, Apple Pay, Google Pay, and Shop Pay.
4. Shipping & Fulfilment Logistics
As an Australian-operated business, Evoreller coordinates your delivery through third-party fulfilment and logistics partners who handle the preparation, dispatch, and tracking of your items.
By placing an order, you acknowledge that delivery schedules are estimates. Our standard delivery window is 7–16 business days after order confirmation. Transit is managed through independent tracked courier services, which may include DHL or another tracked delivery partner.
5. Returns, Refunds & Statutory UK Rights
Our return handling process is managed through our main business return address in Australia. We offer a 30-day return window alongside United Kingdom statutory cancellation rights, including the 14-day cooling-off period for eligible online purchases.
Complete step-by-step instructions for requesting an electronic prepaid return label are available on our dedicated Return & Refund Policy page.
6. Customer Support & Operational Hours
Evoreller handles administration, transactional support, and customer care inquiries from our main operations in Australia. We aim to respond to customer service inquiries within 24 business hours.
For assistance with billing, order management, or general questions, please contact us:
- Email Address: support@evoreller.com
- Phone Number: +61 414 532 631
- Business Address: 50 Radburn Rd, Hebersham NSW 2770, Australia
- Operating Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST); Saturday and Sunday: 11:00 AM – 4:00 PM (AEST)
