Terms of service

Terms of Service & Billing Terms

Last updated: 20 August 2026

Welcome to Evoreller. In these Terms, "we", "us" and "our" mean Evoreller, the operator of the online store at https://evoreller.com/ together with its content, tools, products and support services (the "Services"). Evoreller is an Australian-operated online business serving customers exclusively in the United Kingdom, run as a sole trader with its principal place of business at 50 Radburn Rd, Hebersham NSW 2770, Australia. Orders are fulfilled through trusted fulfilment and logistics partners for delivery to customers in the United Kingdom, and the store runs on Shopify's e-commerce platform.

These Terms set out your rights and responsibilities when you use the Services, including important provisions on liability and your statutory protections as a UK consumer. By browsing the store or placing an order you agree to these Terms and to our Privacy Policy; if you don't agree with them, please don't use the Services.

Section 1 — Eligibility and Market Scope

By accepting these Terms you confirm you are at least the age of majority where you live. Our storefront, catalogue and checkout are configured to serve customers residing in the United Kingdom only: we do not accept orders, process payments or ship parcels to addresses outside the UK, and we do not deliver to P.O. Boxes or military forwarding addresses. You are responsible for keeping any account credentials secure and for activity carried out through your account, and accounts may not be sold or transferred to another person.

Section 2 — Our Products

We work to describe and photograph every product accurately, including the size guidance published on each product page. Even so, colours can render differently depending on your screen and device settings, and we can't promise that an item's appearance on your display will be a pixel-perfect match for the garment in hand. Product descriptions may be updated over time, and we may limit quantities or retire a product from the catalogue at our discretion.

Section 3 — Orders

Placing an order is an offer to purchase. Your order becomes binding when we confirm it and your payment is received, and we reserve the right to decline or cancel an order where there is a verification, pricing or inventory problem — in which case you are refunded in full under the timelines in our Return & Refund Policy. Please check your order details carefully before submitting. Returns and cancellations are governed by our Return & Refund Policy and by your statutory rights described in Section 7.

Section 4 — Prices and Billing Transparency

All prices across the store are shown in British Pounds (GBP, £). The price you pay is the price in effect when you place the order, as confirmed in your order confirmation email, and prices may change for future orders without notice. Standard delivery to the United Kingdom is free on every order, and we add no handling fees, payment surcharges or administrative charges of any kind — your checkout total is the exact and complete amount payable to Evoreller. You agree to provide accurate payment information and to keep it up to date. The only charges that can arise beyond your checkout total are third-party import charges, explained in Section 5.

Section 5 — Import VAT and Customs Charges

Orders are shipped to the United Kingdom from outside the UK, so UK import VAT may become payable before your parcel is released. Import VAT is charged at the UK standard rate of 20% of your order value — for example, around £15.20 on a £75.99 order, or £22.59 on a £112.95 order. The carrier adds its own handling fee on top, set by the carrier. These charges are set by HM Revenue & Customs and by the carrier; they are not set by, collected by, or paid to Evoreller, and they are not included in the total shown at checkout. Where such a charge applies, the carrier will normally contact you directly to collect it before releasing your parcel. Full details are in Section 4 of our Shipping Policy.

Section 6 — Shipping and Delivery

Deliveries are made by independent tracked courier services, which may include DHL or another tracked partner, coordinated by our fulfilment and logistics partners. Our standard delivery window is 7–16 business days from order confirmation; delivery times are estimates, and carriers, customs clearance or events outside our control can occasionally add time. What we don't do is leave you carrying that risk: your parcel remains our responsibility until it is delivered to you, and if the courier confirms a parcel lost in transit you choose between a full refund and a free replacement, as set out in our Shipping Policy.

Section 7 — Returns, Refunds and Your Statutory UK Rights

You have a 30-day return window from delivery, alongside your statutory 14-day cooling-off right for online purchases under UK regulations. Returns travel internationally to our business return address in Australia, and Evoreller pays the entire UK-to-Australia DHL return charge on every eligible return — you pay nothing, with no minimum order value and no cap. Because international transit takes time, your refund is triggered by valid trackable proof of postage rather than by the parcel's arrival. Step-by-step instructions for requesting your prepaid return label are on our Return & Refund Policy page. Nothing in these Terms reduces your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Section 8 — Secure Payment

All transactions are processed through a secure, SSL-encrypted payment gateway, and Evoreller never stores your full card details. We accept Visa, Mastercard, American Express, UnionPay, JCB, Apple Pay, Google Pay and Shop Pay at checkout.

Section 9 — Intellectual Property

The content of the Services — branding, text, product descriptions, images, graphics and their arrangement — belongs to Evoreller or is used with permission from our content and service partners, and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify or exploit any of it commercially without our prior written consent. Rights not expressly granted are reserved.

Section 10 — Optional Tools and Third-Party Links

We may give you access to optional third-party tools, such as courier tracking pages, on an "as is" and "as available" basis without endorsement or warranty from us. The Services may also link to external websites — for example payment services or tracking providers — whose content, accuracy and practices we don't control and aren't responsible for; you visit them at your own risk.

Section 11 — Relationship with Shopify

Evoreller runs on Shopify's platform, but every purchase you make is made directly with Evoreller. Shopify is not a party to, or responsible for, any transaction between you and us, and you release Shopify and its affiliates from claims arising out of those transactions.

Section 12 — Privacy

Personal information collected through the Services is handled as described in our Privacy Policy, which forms part of your agreement with us. By using the Services you confirm you have read it.

Section 13 — Feedback

If you send us ideas, reviews or other feedback, you grant Evoreller a perpetual, royalty-free, worldwide licence to use, reproduce, adapt and publish that material for any purpose, and you confirm you hold the rights to whatever you submit.

Section 14 — Errors and Omissions

Despite our best efforts, the Services may occasionally contain typographical errors, pricing inaccuracies or omissions. We may correct these at any time, and where an order was placed on the basis of information that was inaccurate at the time of purchase, we may cancel or modify it — with a full refund where payment was taken.

Section 15 — Prohibited Uses

You may use the Services only for lawful purposes. You must not use them to break any law, infringe intellectual property rights, harass or harm others, transmit malicious code, scrape or harvest personal information without consent, or interfere with the operation of the Services or other users' enjoyment of them. We may withdraw access from anyone who violates these Terms.

Section 16 — Termination

We may suspend or terminate access to the Services where these Terms are breached. Any amounts properly owed at termination remain payable, and the provisions of these Terms dealing with intellectual property, disclaimers, liability and indemnification survive termination. Termination of access never affects your rights in respect of orders already placed, including delivery, returns and refunds.

Section 17 — Disclaimer of Warranties

Except as expressly stated in these Terms, the Services are provided "as is" and "as available" without warranties of any kind, express or implied. This disclaimer applies only to the extent the law allows: it does not exclude or limit the statutory guarantees and remedies that UK consumer law gives you in respect of the products you buy from us, including that goods be of satisfactory quality, fit for purpose and as described.

Section 18 — Limitation of Liability

To the fullest extent permitted by law, Evoreller shall not be liable for indirect, incidental, punitive, special or consequential losses arising from your use of the Services, such as lost profits or lost data, whether in contract, tort or otherwise. Nothing in this section limits or excludes liability that cannot lawfully be limited or excluded, including your statutory refund, repair and replacement rights as a UK consumer, or liability for death or personal injury caused by negligence.

Section 19 — Indemnification

You agree to indemnify and hold harmless Evoreller, Shopify and their respective affiliates, employees, agents and licensors against claims, damages or costs arising from your breach of these Terms, your violation of any law, or your misuse of the Services.

Section 20 — Severability

If any provision of these Terms is found unlawful, void or unenforceable, that provision is severed and the rest of the Terms continue in full force.

Section 21 — Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies referenced here, form the entire agreement between you and Evoreller about your use of the Services and replace any earlier understandings.

Section 22 — Governing Law and Consumer Rights

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Nothing in these Terms affects the statutory rights of consumers in the United Kingdom, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and nothing prevents you from relying on the mandatory consumer protections of the law of your country of residence.

Section 23 — Changes to These Terms

We may update these Terms from time to time. Updates are posted on this page with a revised "Last updated" date and notified where the law requires. Continuing to use the Services after an update means the revised Terms apply to you.

Section 24 — Contact Information

Store Name: Evoreller
Business Structure: Sole trader based in New South Wales, Australia
Business Address: 50 Radburn Rd, Hebersham NSW 2770, Australia
Email: info@evoreller.com
Phone: +61 414 532 631
Customer Service Hours: Monday to Friday 9:00 AM – 5:00 PM (AEST); Saturday and Sunday 11:00 AM – 4:00 PM (AEST)

We aim to answer every message within 24 business hours.