Privacy policy

Privacy Policy

At Evoreller, accessible from https://evoreller.com/, protecting the privacy and data safety of our visitors is a top priority. This Privacy Policy document outlines the types of personal information collected and recorded by our platform and how we use it.

Evoreller is an Australian-operated online business serving customers exclusively in the United Kingdom. Our business operations are based in Australia at 50 Radburn Rd, Hebersham NSW 2770, Australia, while order fulfilment is handled through trusted third-party partners for delivery to customers in the United Kingdom.

Evoreller is the data controller responsible for the personal data collected through this website. We determine the purposes and means by which your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR).

If you have any questions about how your data is collected, used, or stored, or wish to exercise your data rights, please contact us at support@evoreller.com.

1. Information We Collect

When you visit our store, register an account, or complete a purchase, we collect the necessary personal information required to process your transaction and provide our services. This information may include:

Contact Details: Your name, email address, United Kingdom delivery address, billing address, and phone number.
Transaction Data: Details about the products you purchase, order numbers, and payment history. We do not store your full credit card details; all payments are securely processed by our third-party payment providers.
Device and Technical Data: Information collected automatically through cookies, such as your IP address, browser type, and how you interact with our website.

2. How We Use Your Information

We use the data we collect strictly to manage our business operations and provide you with a secure shopping experience. This includes:

Processing, preparing, and completing your orders.
Coordinating with our trusted fulfilment and logistics partners to arrange delivery to your United Kingdom address.
Providing order tracking updates and responsive customer support.
Monitoring transactions to detect and prevent potential fraud or unauthorized activity.

3. Data Sharing and Third-Party Partners

To deliver your items successfully, we must share specific order details with third parties who help run our services. We only share data with:

Fulfilment and Logistics Partners: Third-party suppliers and tracked courier networks who physically package and ship your orders.
Payment Providers: We use secure gateways, card networks, and digital wallets — including Visa, Mastercard, American Express, JCB, UnionPay, Apple Pay, Google Pay, and Shop Pay — to process your billing transactions safely.
Technology Service Providers: Our website hosting platform (Shopify) and analytical tools that keep our store functional.

We never sell, rent, or trade your personal data to outside marketing companies.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to keep our website functional, improve the shopping experience, remember preferences, analyse website performance, and help protect against fraud. Some cookies are necessary for the website to operate, while others may support analytics or marketing features.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including cart and checkout features.

5. Legal Basis for Processing

We process personal information only when we have a valid reason to do so under applicable law. This may include processing data to fulfil your order (contractual necessity), comply with legal or accounting obligations, respond to customer support requests, prevent fraud, improve our website, or where you have provided explicit consent for optional services such as marketing communications.

6. International Data Processing

Evoreller is operated from Australia and serves customers in the United Kingdom. By using our website or placing an order, your information may be processed in Australia, the United Kingdom, or other locations where our trusted service providers, fulfilment partners, payment providers, or website platforms operate. We take all reasonable steps to ensure your personal information is handled securely and in line with applicable privacy requirements.

7. Your Data Protection Rights

As a customer residing in the United Kingdom, you have specific statutory rights regarding data safety and privacy under United Kingdom data protection frameworks (UK GDPR). These include:

The Right to Access: You can request a copy of the personal data we hold about you.
The Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.
The Right to Erasure: You can request that we permanently delete your personal data from our systems.
The Rights to Restrict or Object: You can request that we limit how we process your data, or object to certain processing types entirely.
The Right to Data Portability: You can request the transfer of your data to another organization.

To exercise any of these rights, please contact us directly at support@evoreller.com. You also have the right to raise a concern with the UK Information Commissioner's Office (ICO) if you believe your data has not been handled properly.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, manage customer service records, and comply with standard accounting, tax, or legal obligations.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to manage your personal records, please reach out to us: