FAQ
Your total estimated delivery window is 7–16 business days after order confirmation: 1–4 business days of handling and processing, then 6–12 business days in transit. Business days exclude Saturdays, Sundays and public holidays, and our daily order cut-off is 2:00 PM UK time (Monday–Friday). Customs clearance can occasionally add time beyond this window.
Standard delivery is free on every order across the United Kingdom — no minimum spend, no handling fees, no delivery surcharges at checkout. UK import VAT collected by the carrier on arrival is separate from what you pay us — see the Delivery tab for how that works.
Yes — completely free for UK customers. Email info@evoreller.com and we’ll send you a prepaid DHL return label within 24 business hours. Evoreller pays the entire UK-to-Australia return charge: no postage, no restocking fee, no minimum order value and no cap.
Call us on +61 414 532 631. Our support hours are Monday to Friday 9:00 AM – 5:00 PM and Saturday–Sunday 11:00 AM – 4:00 PM (AEST). We aim to answer every inquiry within 24 business hours.
Evoreller is an Australian-operated online business serving customers exclusively in the United Kingdom, run as a sole trader from New South Wales. Our business operations, administration and customer support are based at 50 Radburn Rd, Hebersham NSW 2770, Australia, while orders are dispatched by trusted fulfilment and logistics partners for delivery across the UK.
Possibly — and we’d rather tell you before you order than surprise you afterwards. Orders are shipped to the UK from outside the UK, so UK import VAT may become payable before your parcel is released. Import VAT is charged at the UK standard rate of 20% of your order value — for example, around £15.20 on a £75.99 order — and the carrier adds its own handling fee on top.
These charges are set by HM Revenue & Customs and by the carrier. They are not set by, collected by, or paid to Evoreller, and they are not included in the total shown at checkout. Where a charge applies, the carrier will normally contact you directly to collect it before releasing your parcel. Full details are in Section 4 of our Shipping Policy.
Our delivery window is broken down into two parts:
- Handling & processing: 1–4 business days (Monday to Friday) — your order is processed, prepared, quality-checked and packaged by our fulfilment partner.
- Transit: 6–12 business days after dispatch.
- Total estimated window: 7–16 business days after order confirmation.
Business days exclude Saturdays, Sundays and public holidays. The daily cut-off is 2:00 PM UK time (11:00 PM AEST), Monday to Friday.
Orders are shipped using tracked courier services. Depending on product availability, fulfilment location and the delivery route, the carrier may be DHL or another tracked delivery partner.
Yes. Once your order is dispatched and scanned into the courier network, a shipping confirmation email is sent to you with a tracking number. You can follow your delivery on our Track Your Order page or through the courier’s own tracking link.
We offer a 30-day return window from the date your order is delivered. To qualify for a full refund, items must come back in the condition they arrived: brand new, unworn, unwashed, unaltered, with all tags attached and the original packaging included. Full terms are in our Return & Refund Policy.
Returns travel from the United Kingdom to our business return address in Australia — an international return, not a UK depot drop. Evoreller pays the entire cost. We issue you a prepaid DHL label covering the full UK-to-Australia charge, with no minimum order value and no cap. There is nothing for you to pay: no postage, no restocking fee, no handling deduction.
Because orders are dispatched through our fulfilment partners, the label isn’t inside your box — it arrives by email. To start a return, email info@evoreller.com with your order number. We’ll generate a prepaid DHL label and email it within 24 business hours. Print it, attach it to your parcel, drop it at an authorised DHL point, and keep the receipt — the tracking number on it is what starts your refund.
Approved refunds are processed back to your original payment method within 14 days of us receiving the item or receiving valid, trackable proof of postage — whichever happens first. In practice your refund is normally triggered by your DHL drop-off scan, so you’re not left waiting on an international journey. It remains conditional on the item arriving in the required condition.
Yes — any time before dispatch, by emailing info@evoreller.com. Orders cancelled before dispatch are refunded in full to your original payment method within 3–5 business days. Once dispatched, an order can’t be cancelled mid-transit — but you can return it after delivery under our 30-day process or your statutory 14-day cooling-off rights.
All transactions run through a secure, SSL-encrypted payment gateway. We accept:
- Credit/debit cards: Visa, Mastercard, American Express, UnionPay and JCB
- Digital wallets: Apple Pay, Google Pay and Shop Pay
All catalogue pricing, checkout totals and transactions are processed strictly in British Pounds (GBP, £). There are no fees added at checkout — the total you see is the exact amount payable to Evoreller.
Evoreller is an Australian-operated online business serving customers exclusively in the United Kingdom, operated as a sole trader based in New South Wales. Our main business operations, administration and customer support are based at 50 Radburn Rd, Hebersham NSW 2770, Australia, while orders are fulfilled through trusted third-party fulfilment and logistics partners for delivery across the UK.
For billing, order inquiries or general support:
- Email: info@evoreller.com
- Phone: +61 414 532 631
- Instagram: @evoreller3
- Hours: Monday–Friday 9:00 AM – 5:00 PM; Saturday–Sunday 11:00 AM – 4:00 PM (AEST)
We aim to respond to every inquiry within 24 business hours.