Frequently Asked Questions (FAQ)
General & Business Information
Where is Evoreller based?
Evoreller is an Australian-operated online business serving customers exclusively in the United Kingdom. Our main business operations, administration, and customer support operations are based in Australia at 50 Radburn Rd, Hebersham NSW 2770, Australia, while orders are fulfilled through trusted third-party fulfilment and logistics partners for delivery to customers across the United Kingdom.
What currency are your prices in?
All store catalogue pricing, checkout totals, and financial transactions are processed strictly in British Pounds (GBP, £).
Shipping & Delivery
How much does shipping cost?
Standard delivery is free of charge for all orders across the United Kingdom. There is no minimum spend required, no hidden handling fees, and no additional delivery surcharges applied by Evoreller at checkout.
How long will it take for my order to arrive?
Our delivery window is broken down into two parts:
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Handling & Processing Time: 1 to 4 business days (Monday to Friday). This is when your order is processed, prepared, quality-checked, and packaged by our fulfilment partner.
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Transit Time: 6 to 12 business days (Monday to Friday). This is the estimated time your parcel spends in transit after dispatch.
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Total Estimated Delivery Window: 7 to 16 business days after your order is confirmed.
Please note: Business days exclude Saturdays, Sundays, and public holidays. Our daily order cut-off time is 2:00 PM UK time, Monday to Friday.
Which courier service do you use?
Orders are shipped using tracked courier services. Depending on product availability, fulfilment location, and the specific delivery route, the carrier may include DHL or another tracked delivery partner.
Can I track my package?
Yes. Once your order has been dispatched and scanned into the courier network, a shipment confirmation email will be sent to your registered email address with a tracking number. You can track your order using the Track Your Order page on our website or through the courier tracking link provided in your shipping confirmation email.
Returns & Refunds
What is your return policy?
We offer a 30-day return window for eligible items. To qualify for a full refund, items must be returned in the same condition they arrived: brand new, unworn, unwashed, unused, unaltered, and in their original retail packaging with all protective tags attached. Returns are handled through our business return address in Australia.
Are returns free, and how do I get a label?
Yes, returns are free of charge for customers in the United Kingdom. We do not charge restocking or return fees. Because some orders are dispatched through our fulfilment partners, a return label is not included inside the physical box. Instead, it is provided electronically.
To start a return, email us at support@evoreller.com. We will generate a prepaid DHL shipping label and email it to you. You can then download, print, attach it to your package, and drop it off at an authorised DHL collection point or local depot.
How long does it take to receive my refund?
Once your return arrives at our business address in Australia and passes inspection, we will notify you by email. Approved refunds are processed back to your original payment method within 14 days of us receiving the returned item or receiving trackable proof that the item has been sent back.
Payments & Support
What payment methods do you accept?
To protect customer payment security, all store transactions are processed through a secure, SSL-encrypted payment gateway. We accept the following payment methods at checkout:
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Major Credit/Debit Cards: Visa, Mastercard, American Express, UnionPay, and JCB
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Digital Wallets: Apple Pay, Google Pay, and Shop Pay
How can I contact customer support?
For billing, order inquiries, or general support, you can reach us via:
We aim to respond to all customer service inquiries within 24 business hours.
