Return & Refund Policy
At Evoreller, we want your shopping experience to be clear, fair, and transparent. Evoreller is an Australian-operated online business serving customers exclusively in the United Kingdom. All store prices, transactions, and settlement systems are processed strictly in British Pounds (GBP, £).
We provide a comprehensive return framework for eligible United Kingdom orders. Returns are sent back securely to our main business return address in Australia using the prepaid DHL return label process detailed below.
1. Statutory United Kingdom Cancellation Rights
In accordance with United Kingdom consumer protection regulations for online shopping, you possess a statutory right to cancel your purchase order for any reason.
- You have a cooling-off period of 14 days from the exact calendar date you receive physical possession of your items to notify our support team that you wish to cancel your order.
- Once you notify us, you have a further 14 days to dispatch the items back to our business return address.
2. 30-Day Return Window & Product Eligibility
Beyond your standard statutory rights, Evoreller extends a total 30-day return window. You have up to 30 days from the original delivery date to request a return.
To qualify for a full refund, the item must be returned to our address in the exact same condition it arrived: brand new, unworn, unwashed, unused, unaltered, and intact within its original retail packaging with all protective tags securely attached.
3. Return Scenarios Covered
We accept returns for both defective and non-defective items under the following conditions:
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Damaged or Faulty Items: If your item arrives damaged, faulty, or contains a clear manufacturing defect, please contact us immediately at support@evoreller.com with your order number and clear photographic proof of the issue. We will arrange a full refund or a replacement completely free of charge.
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Wrong Item Received: If you receive an incorrect product, size, or colour variant relative to your original order invoice, contact us within your 30-day window. We will manage the return logistics and correct the issue at no cost to you.
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Change of Mind / Buyer's Remorse: If the item does not suit your style preferences, expectations, or personal fit, you are welcome to return it for a full refund, provided it is brand new, unworn, unwashed, unused, unaltered, and has all original tags and retail packaging attached.
4. Return Fees, Method, and International Return Address
Returns are 100% free of charge for customers in the United Kingdom. We do not charge restocking fees, handling deductions, or return administration fees.
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Return Method: All returns must be shipped securely by post using the official prepaid label provided electronically by Evoreller.
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Physical Return Address: All return parcels must be routed directly to our main business return address: Evoreller Returns, 50 Radburn Rd, Hebersham NSW 2770, Australia.
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Prepaid DHL Return Label Process: To ensure your international return is cost-free, Evoreller covers eligible return shipping charges for customers in the United Kingdom. Because some orders are dispatched through our fulfilment partners, a prepaid international DHL return label is not placed inside the original package. Instead, it is provided electronically after you contact our support team and your return request is approved.
- To complete a return, you must email support@evoreller.com first to log your request. Our support team will generate and email you a prepaid DHL shipping label within 24 business hours. Simply print the electronic label, securely package your item, attach the label cleanly to the exterior of your box, and drop the parcel off at your nearest authorised DHL drop-off point or collection depot.
5. Direct Exchanges
We do not offer direct product-for-product exchanges. If you require an alternative size, variant, or fashion item, please return your original item using our free electronic return process. Once your return is received and your refund is finalized, you can place a brand-new order through our live website storefront at your convenience.
6. Refund Processing Timelines
Once your return parcel arrives at our business return address in Australia and successfully passes a manual inspection to verify its resalable condition, we will notify you via email.
Approved refunds will be processed back to your original payment method within 14 days of us receiving the returned item or receiving valid, trackable proof that the item has been sent back. Please note that after our system processes the refund transaction, your bank or credit card provider may require additional days to clear and post the funds to your account statement.
