Payment Policy

Last updated: 26 August 2026

Paying at Evoreller is designed to be simple and safe, with no surprises between the product page and your bank statement. This page explains how payment works. Evoreller is an Australian-operated online business serving customers exclusively in the United Kingdom, and the entire store — prices, checkout and settlement — runs in British Pounds (GBP, £).

1. Accepted Payment Methods

At checkout you can pay by card with Visa, Mastercard, American Express, UnionPay or JCB, or use one of the digital wallets we support: Apple Pay, Google Pay and Shop Pay. Nothing else is accepted — the options presented at checkout are the complete list.

2. When Payment Is Taken

Your payment is collected in full when you complete checkout. An order isn't confirmed, processed or dispatched until the payment has cleared. Should a payment be declined or fail, the order simply doesn't proceed — we'll email you so you can retry or switch to another method.

3. Currency

Everything on the store is priced and charged in British Pounds (GBP, £). Because we sell to the United Kingdom only, GBP is the sole currency offered — there is no conversion to other currencies, and the amount you see is the amount your payment method is charged: the exact and complete amount payable to Evoreller. Standard delivery is free and we add no fees or surcharges of any kind at checkout. UK import VAT and the carrier's handling fee, which may be collected by the carrier before your parcel is released, are third-party charges paid to the carrier rather than to us — Section 4 of our Shipping Policy explains them in detail.

4. Security

Transactions are processed over SSL encryption through PCI DSS-compliant payment gateways. Your card and payment details never touch our servers — they are handled from start to finish by the certified payment processors.

5. Pricing

The price charged is the price shown when you place your order, confirmed in your order confirmation email. Displayed prices may change for future orders without notice, and promotional prices or discount codes apply only to qualifying orders placed while the promotion is running — they can't be applied to earlier purchases.

6. Refunds

Refunds follow our Return & Refund Policy and always go back to the payment method you used originally. If a charge on your statement doesn't look right, email info@evoreller.com before raising a dispute or chargeback with your bank — direct contact is nearly always the fastest route to a fix.

7. Fraud Prevention

To keep every customer safe, Evoreller may hold or cancel orders showing signs of fraudulent activity or unauthorised use of payment credentials, and may request extra identity verification on unusual or high-value orders. Where an order is cancelled on a verification issue, any payment already taken is refunded in full.

8. Contact Information

Store Name: Evoreller
Business Address: 50 Radburn Rd, Hebersham NSW 2770, Australia
Email: info@evoreller.com
Phone: +61 414 532 631
Customer Service Hours: Monday to Friday 9:00 AM – 5:00 PM (AEST); Saturday and Sunday 11:00 AM – 4:00 PM (AEST)

We aim to answer every message within 24 business hours.