Billing Terms & Conditions

Last updated: 20 August 2026

At Evoreller, every payment is handled with security and transparency as the starting point. These Billing Terms explain how you're charged when you shop with us. Evoreller is an Australian-operated online business serving customers exclusively in the United Kingdom, and every price, checkout operation and transaction on the store is processed in British Pounds (GBP, £).

1. Accepted Payment Methods

You can pay at checkout with Visa, Mastercard, American Express, UnionPay and JCB cards, or with the digital wallets Apple Pay, Google Pay and Shop Pay. These are the only payment methods we offer — if a method isn't shown at checkout, we don't accept it.

2. Payment Processing

Payment is taken in full at the time of purchase, and an order does not enter processing or dispatch until the payment has been received and confirmed. If a payment is declined or fails, the order is not confirmed — you'll be notified by email so you can try again or use a different method.

3. Pricing and Currency

All prices are displayed and charged in British Pounds (GBP, £) — there is no currency switching, because we serve the United Kingdom only. Standard delivery is free on every order and we add no handling fees, gateway surcharges or administrative charges, so the total shown at checkout is the exact and complete amount payable to Evoreller. The price you pay is the price in effect when you place your order, as confirmed in your order confirmation email; prices for future orders may change without notice, and promotional discounts can't be applied retroactively to earlier purchases. UK import VAT and carrier handling fees, which may be collected by the carrier before delivery, are third-party charges separate from your payment to us — they are explained in full in Section 4 of our Shipping Policy.

4. Secure Payment Processing

Every transaction runs through an SSL-encrypted, PCI DSS-compliant payment gateway. Evoreller never stores your full card or payment details on our systems — they are handled entirely by the payment providers.

5. Refunds and Chargebacks

Refunds follow our Return & Refund Policy and are always issued to the original payment method. If something looks wrong with a charge, please email info@evoreller.com before opening a chargeback with your bank — in almost every case we can resolve the issue faster directly, and unauthorised or fraudulent chargebacks will be disputed with supporting evidence.

6. Fraud Prevention

To protect customers and the store, Evoreller may hold or cancel an order where fraudulent activity or unauthorised payment use is suspected, and may ask for additional identity verification on unusual or high-value transactions. If an order is cancelled for a verification issue, any payment taken is refunded in full under the timelines in our Return & Refund Policy.

7. Contact Information

Store Name: Evoreller
Business Address: 50 Radburn Rd, Hebersham NSW 2770, Australia
Email: info@evoreller.com
Phone: +61 414 532 631
Customer Service Hours: Monday to Friday 9:00 AM – 5:00 PM (AEST); Saturday and Sunday 11:00 AM – 4:00 PM (AEST)

We aim to answer every message within 24 business hours.