Shipping Policy
At Evoreller, we want your shopping experience to be clear, fair, and transparent. Evoreller is an Australian-operated online business serving customers exclusively in the United Kingdom. All prices, checkout operations, and transactions are processed in British Pounds (GBP, £).
1. Regional Delivery Scope & Restrictions
Our storefront, product catalogue, and shipping settings are configured to serve customers within the United Kingdom only. We do not accept orders, process payments, or ship packages to delivery addresses outside of the United Kingdom. We also do not ship to P.O. Boxes or military forwarding addresses.
2. Shipping Cost Transparency
Standard delivery is free of charge for all orders across the United Kingdom. There are no minimum purchase requirements, hidden handling fees, or additional delivery surcharges applied by Evoreller at checkout. Your final checkout total will clearly show the amount payable before you complete your order.
3. Delivery Carrier Network
Evoreller works with trusted fulfilment and logistics partners to dispatch orders to customers in the United Kingdom. Orders are shipped using tracked courier services. Depending on product availability, fulfilment location, and the specific delivery route, the carrier may include DHL or another tracked delivery partner. Comprehensive tracking details will be provided to you once your order has been successfully dispatched.
4. Handling, Transit, and Order Cut-Off Timelines
Our delivery timelines are broken down clearly below to ensure accurate expectations:
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Order Cut-Off Time: 2:00 PM UK time, Monday to Friday. Orders placed after this time will begin processing on the next business day.
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Handling & Processing Time: 1 to 4 business days, Monday to Friday. During this period, your order is processed, prepared, quality-checked, packaged, and handed to the delivery carrier by our fulfilment partner.
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Transit Time: 6 to 12 business days, Monday to Friday. This is the estimated time your parcel spends in transit after dispatch.
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Total Estimated Delivery Window: 7 to 16 business days after your order is confirmed.
Please note: Business days exclude Saturdays, Sundays, and public holidays.
5. Shipment Tracking
Once your order has been dispatched and scanned into the courier network, a shipment confirmation email will be sent to your registered email address with a tracking number. You can track your order using the Track Your Order page on our website or through the courier tracking link provided in your shipping confirmation email.
6. Lost or Missing Shipments
If your order has not arrived within the stated 7–16 business day delivery window, please contact our support team at support@evoreller.com. We will review your order and tracking information within 24 business hours. If the parcel is confirmed as lost or missing in transit by the courier or fulfilment partner, we will offer either a full refund to your original payment method or a replacement shipment at no extra cost.
