Shipping policy

Shipping Policy

Every Evoreller order ships to the United Kingdom free of charge, fully tracked, with no minimum spend. This page sets out exactly how dispatch and delivery work. Evoreller is an Australian-operated online business serving customers exclusively in the United Kingdom, and all prices and transactions are processed in British Pounds (GBP, £). For any shipping question, email us at info@evoreller.com.

1. Shipping Coverage

We deliver to addresses within the United Kingdom only. Our storefront, catalogue and checkout are configured for UK customers, and we're unable to accept orders, take payments or dispatch parcels for delivery addresses outside the UK. We also can't deliver to P.O. Boxes or military forwarding addresses.

2. Order Fulfilment and Shipping Origin

Evoreller's business operations are based in New South Wales, Australia, while your order is prepared and dispatched by our fulfilment and logistics partners. This means the origin shown on your parcel will differ from our registered business address, and your order travels to the United Kingdom from outside the UK. By placing an order you acknowledge that it may be dispatched from an international fulfilment centre rather than from our Australian office.

3. Shipping Cost: £0.00

Standard delivery is free on every order across the United Kingdom — no minimum purchase, no handling fees, and no delivery surcharges added at checkout. The checkout total you see is the exact amount payable to Evoreller before you confirm your order.

4. Import VAT and Customs Charges

Because orders enter the United Kingdom from abroad, UK import VAT may become payable before your parcel is released. Import VAT is charged at the UK standard rate of 20% of your order value — for example, around £15.20 on a £75.99 order, or £22.59 on a £112.95 order. The carrier adds its own handling fee on top for processing the payment and the customs entry; that fee is set by the carrier and varies.

These charges are set by HM Revenue & Customs and by the carrier. They are not set by, collected by, or paid to Evoreller, and they are not included in the total shown at checkout. Where such a charge applies, the carrier will normally contact you directly to collect it before releasing your parcel. If you choose not to pay it and the parcel is returned to sender, you may claim a refund for the item under our Return & Refund Policy; the import charge itself is not something we can refund, because it is never paid to us.

5. Processing and Handling Time

Orders are processed within 1–4 business days (Monday to Friday) once payment is confirmed. During this window your order is prepared, quality-checked, packaged and handed to the courier by our fulfilment partner. The daily cut-off is 2:00 PM UK time (11:00 PM AEST), Monday to Friday — orders placed after the cut-off begin processing the next business day. Order processing runs on weekdays; our support team also answers messages at weekends during the hours shown below.

6. Delivery and Transit Time

Standard transit time is 6–12 business days after dispatch, giving a total estimated delivery window of 7–16 business days from order confirmation. Business days exclude Saturdays, Sundays and public holidays. These are estimates: peak periods, carrier disruptions or customs clearance can occasionally add time beyond this window, and where that happens we will keep you updated.

7. Tracking

Every order is shipped on a tracked courier service — depending on the fulfilment location and route this may be DHL or another tracked delivery partner. As soon as your parcel is scanned into the courier network you'll receive a shipping confirmation email with your tracking number, and you can follow the delivery in real time on the Track Your Order page of our website or through the courier's own tracking link.

8. Shipping Delays

We work to meet the estimated windows above, but weather, high order volumes, carrier issues or customs processing can occasionally slow a parcel down. If your delivery is running past its estimate, contact us and we'll chase it with the courier — you'll hear back from us within 24 business hours.

9. Lost or Missing Parcels

If your order hasn't arrived within the 7–16 business day window, email info@evoreller.com with your order number, plus photos if the parcel arrived damaged. We'll review the tracking within 24 business hours, and if the courier or fulfilment partner confirms the parcel is lost or damaged in transit, you choose between a full refund to your original payment method or a free replacement shipment.

10. Contact Information

Store Name: Evoreller
Business Address: 50 Radburn Rd, Hebersham NSW 2770, Australia
Email: info@evoreller.com
Phone: +61 414 532 631
Customer Service Hours: Monday to Friday 9:00 AM – 5:00 PM (AEST); Saturday and Sunday 11:00 AM – 4:00 PM (AEST)

We aim to answer every message within 24 business hours.